Any Question?

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MON - FRI 08.00 - 17.00
SAT - SUN 08.00 - 15.00
Jl. Pluit Karang Manis No.51,
Jakarta Utara, Indonesia 14450



General Question

You can order in the following ways.
+ Buy directly on the website.
+ Order via WhatsApp: +62 815-1323-0570
+ Order directly at the shop: Jalan Muara Karang Manis no. 51, Pluit, North Jakarta

In all cases, we recommend ordering flowers 24 ho urs in advance , so we can help you better . However, for some important emergencies and simple flower samples, we can still accept orders in same-day delivery. Orders and payments via website after 5 pm will be processed and sent in the afternoon batch delivery We will do our best to help you.

Yes, you do. However, registration helps us to have better information to take care of you such as sending promotions, giving gifts.

To retrieve your password, click Forgot Password when logging in and follow the instructions.

You can pay directly, through a bank or pay online via Gopay, Visa, Mastercard, Akulaku. You can see detailed instructions here: Payment instructions.

Baleton Flowerchef we are alwa ys committed to customer interests first. Therefore, if yo u have something unsatisfied, we will refund the cost to you and include an apology gift from the company.

You can send them our website link via E-mail, Facebook, Instagram, Tiktok or other social networks.

Satisfaction Guarantee

A satisfaction guarantee is a promise from Baleton that makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe.

The Satisfaction Guarantee ensures that we will do what it takes for you to be satisfied with your lovely florist, Baleton Flowerchef, whatever it takes. If your flower arrangement doesn't fit, we'll help you return or exchange them. In other words, YOU ARE our top priority.

Satisfaction will always be our goal, and protection—is our promise. Welcome to BALETONPROMISE

- Your flower arrangement is wilted.
- Your flower arrangement's colors don’t match the request and must be adequately informed by the Baleton team.
- Delivery that doesn't match the departure time from Baleton Flowerchef if you use the "Si Putih" Baleton Flowerchef delivery service. If you use another expedition, we are not responsible for that.
- Your flower arrangement is the wrong size, you requested a large arrangement, but you got the small flower arrangement
- Your flower arrangement arrived damaged/broken/destroyed if you use the Baleton Flowerchef delivery service.
- Baleton Flowerchef sent your flower to wrong address.
- There was an error (typo), different type of note card, and wrong recipient on the greeting card from Baleton Flowerchef.

- Using an expedition or other shipping service options besides Baleton Flowerchef Delivery and a problem occurs during the delivery.
- Flower arrangements were damaged due to the customer's fault, placing the flowers in a hot room so that the flowers withered.
- Teman Baleton is recommended to wait to revise the flower arrangements while it will send.

After you explain your requirement, if you experience any issue you didn't initially tell us about before the Baleton Team or within a day after acceptance of the flowers, the problem is classified as new and unrelated.

These unrelated problems are not covered by our Satisfaction Guarantee.
We appreciate you promptly notifying us within the latest 24 hours of any such problems.
If the problem is related to the repair we completed, or if we missed something, we will promptly resolve the issue to your full Satisfaction Guarantee!

You will receive and claim your Satisfaction Guarantee 24 hours after you get your flower arrangement.
Reach Baleton’s Customer Relations by providing photo evidence and telling us your story. We’re here to answer your questions.

You can contact our customer care through:
Whatsapp: +62 815-1323-0570
Please contact us if you are not satisfied. We would like the opportunity to make it right for you. Guaranteed!
Contact Us

Baleton Points

A satisfaction guarantee is a promise from Baleton that makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe.

Baleton Point is a loyalty program for Baleton Loyal Customers, where Baleton Point will be earned by customers after the activation of eligible packages on Baleton Flowerchef website. Points collected can be exchanged for a variety of attractive offers that can be viewed in the Redeemable catalog in Baleton Flowerchef website.

  1. First, make sure you are a Baleton Customer and already registered as user of Baleton Flowerchef website.
  2. Points can be directly earn from activating certain eligible packages in Baleton Flowerchef website. Information about eligible packages and points earned can be seen on the package activation page.
  3. Points can be earned by redeemable by package activation using balance deduction or other payment methods that are available in the Baleton Flowerchef website.
  4. Points are earned within a maximum of 2 x 24 hours after activating the package.
  5. After points are earned, you can start exchanging them in Baleton Flowerchef website.
  1. You cannot get Points for activation of packages that are not eligible.
  2. You cannot get Points from activating packages other than in Baleton Flowerchef website.
  3. You can get Points from package activation using deduction or other payment methods that are available in the Baleton Flowerchef website.
  4. Points will expire within 1 year after being earned
  5. Points cannot be combined and/or transferred from one account to another.

Points can only be redeemed through the Baleton Flowerchef webssite on the redeemable catalog which can be viewed on Baleton Points information page. On that page, there are various reward options that can be exchanged with Baleton Points.

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