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Jl. Pluit Karang Manis No.51,
Jakarta Utara, Indonesia 14450 https://maps.app.goo.gl/3Xh7DWx8P2ePtLEYA
OPENING HOURS
| MON - SAT | 08.00 - 17.00 |
| SUN | 08.00 - 14.00 |
Ruko Maxwell B no 1, Kabupaten Tangerang, Banten 15334
(Ruko Hook/ paling ujung dekat pos satpam Cluster Maxwell)
https://goo.gl/maps/JQL9Zujj1es1gkXa8
OPENING HOURS
| MON - FRI | 08.00 - 17.00 |
| SAT | 08.00 - 15.00 |
| SUN | Closed |
Ruko Maxwell B no 1, Kabupaten Tangerang, Banten 15334
(Ruko Hook/ paling ujung dekat pos satpam Cluster Maxwell)
https://goo.gl/maps/JQL9Zujj1es1gkXa8
OPENING HOURS
| MON - FRI | 08.00 - 17.00 |
| SAT | 08.00 - 15.00 |
| SUN | Closed |
Satisfaction Guarantee
A satisfaction guarantee is a promise from Baleton that makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe.
The Satisfaction Guarantee ensures that we will do what it takes for you to be satisfied with your lovely florist, Baleton Flowerchef, whatever it takes. If your flower arrangement doesn't fit, we'll help you return or exchange them. In other words, YOU ARE our top priority.
Satisfaction will always be our goal, and protection—is our promise. Welcome to BALETONPROMISE
- Your flower arrangement is wilted.
- Your flower arrangement's colors don’t match the request and must be adequately informed by the Baleton team.
- Delivery that doesn't match the departure time from Baleton Flowerchef if you use the "Si Putih" Baleton Flowerchef delivery service. If you use another expedition, we are not responsible for that.
- Your flower arrangement is the wrong size, you requested a large arrangement, but you got the small flower arrangement
- Your flower arrangement arrived damaged/broken/destroyed if you use the Baleton Flowerchef delivery service.
- Baleton Flowerchef sent your flower to wrong address.
- There was an error (typo), different type of note card, and wrong recipient on the greeting card from Baleton Flowerchef.
- Using an expedition or other shipping service options besides Baleton Flowerchef Delivery and a problem occurs during the delivery.
- Flower arrangements were damaged due to the customer's fault, placing the flowers in a hot room so that the flowers withered.
- Teman Baleton is recommended to wait to revise the flower arrangements while it will send.
After you explain your requirement, if you experience any issue you didn't initially tell us about before the Baleton Team or within a day after acceptance of the flowers, the problem is classified as new and unrelated.
These unrelated problems are not covered by our Satisfaction Guarantee.
We appreciate you promptly notifying us within the latest 24 hours of any such problems.
If the problem is related to the repair we completed, or if we missed something, we will promptly resolve the issue to your full Satisfaction Guarantee!
You will receive and claim your Satisfaction Guarantee 24 hours after you get your flower arrangement.
Reach Baleton’s Customer Relations by providing photo evidence and telling us your story. We’re here to answer your questions.
You can contact our customer care through:
Whatsapp: +62 815-1323-0570
Please contact us if you are not satisfied. We would like the opportunity to make it right for you. Guaranteed!
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