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MON - FRI 08.00 - 17.00
SAT - SUN 08.00 - 15.00
Jl. Pluit Karang Manis No.51,
Jakarta Utara, Indonesia 14450



Need some help?

You can order in the following ways.
+ Buy directly on the website.
+ Order via WhatsApp: + 62 815 1323 0570
+ Order directly at the shop: Jalan Muara Karang Manis no. 51, Pluit, North Jakarta

In all cases, we recommend ordering flowers 24 ho urs in advance , so we can help you better . However, for some important emergencies and simple flower samples, we can still accept orders in same-day delivery. Orders and payments via website after 5 pm will be processed and sent in the afternoon batch delivery We will do our best to help you.

Yes, you do. However, registration helps us to have better information to take care of you such as sending promotions, giving gifts.

To retrieve your password, click Forgot Password when logging in and follow the instructions.

You can pay directly, through a bank or pay online via Gopay, Visa, Mastercard, Akulaku. You can see detailed instructions here: Payment instructions.

Baleton Flowerchef we are alwa ys committed to customer interests first. Therefore, if yo u have something unsatisfied, we will refund the cost to you and include an apology gift from the company.

You can send them our website link via E-mail, Facebook, Instagram, Tiktok or other social networks.

Satisfaction Guarantee

A satisfaction guarantee is a promise from Baleton that makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe.

The Satisfaction Guarantee ensures that we will do what it takes for you to be satisfied with your lovely florist, Baleton Flowerchef, whatever it takes. If your flower arrangement or cut flower don't fit, we'll help you return or exchange them. Think your request is too out there to be covered by the Satisfaction Guarantee?

You can contact our customer care through:
Whatsapp: +62 815 1323 0570

Flowers are wilted.
Flowers with colors that do not match the request and are not properly informed by the Baleton team.
Delivery that doesn't match the time of departure from Baleton Flowerchef if you use the "Si Putih" Baleton Flowerchef delivery service, if you use another expedition, we are not responsible for that.
Flowers of the wrong size.
Flowers arrived damaged/broken/destroyed.
Flowers were sent to the wrong address by Baleton Flowerchef.
Notes are wrong or do not match the order.

If after you explain your requirement, you experience a problem that you did not originally tell us about prior to the Baleton Team, or within a day after acceptance of the flowers, the problem is classified as new and unrelated.
These unrelated problems are not covered by our Satisfaction Guarantee.
We appreciate you promptly notifying us within the latest 2 days of any such problems.
If the problem is related to the repair we completed, or if we missed something, we will promptly resolve the problem to your full satisfaction Guaranteed!

You will receive and claim a refund (Satisfaction Guarantee) no later than 1 day after the interest is received by providing photo evidence of flowers that are not in accordance with the agreement with the Baleton Flowerchef team. The Baleton Flowerchef Customer Care Team will reach you out!



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